Frequently Answered Questions
Got Questions? We’ve Got Answers!Use our FAQs to find out answers to the most commonly asked questions
We will never request any bank details via SMS. We may occasionally offer to pay your refund into a bank account under certain circumstances, but we will send you an email requesting only the account name, sort code and account number. We will never request any passwords or one-time passcodes. If you receive an SMS requesting your bank details, please contact Action Fraud immediately.
This means an amount of money that a taxpayer can get tax relief on. For example, the minimum deduction for the cost of washing your uniform is £60 per year. This means that if you pay tax at the basic rate band of 20%, then you are due a refund of £12 (£60 x 20%). A higher rate taxpayer would be due a refund of £24 (£60 x 40%).
Please see our services page for a list of expenses that we can help you claim.
You must inform HMRC that you are entitled to expenses as HMRC has no other way of knowing this information. If you are a member of the HM Armed Forces, you are already receiving uniform expenses through your tax code as HMRC has an agreement with HM Armed Forces. However, most other employers do not have this agreement with HMRC in place.
If we are successful in obtaining a refund on your behalf, our fee is 28% (+VAT) plus £50 (+VAT) – limited to the refund received, not a penny more! If we receive multiple refunds on your behalf within the same tax year, we will calculate our fees based on the value of the sum of the refunds, not on each individual tax refund.
If you are due a refund, your calculation will say that ‘HMRC Owes You’. In some cases, HMRC will carry forward the amount owing to you for a previous year to a more recent year, and only send one refund, rather than multiple refunds (one for each year). Look out for the words ‘carried forward’ on your tax calculations. HMRC will send out your cheque within 3 weeks from the date of the calculation.
You can claim tax relief for up to the last four years. If you have claimed in the past, you may already be receiving tax relief on certain expenses through your tax code. However, we can check this for you and identify whether you may be due any further repayments.
You are not eligible to claim if you have not paid any tax in the last four years, or if HMRC has already refunded all the tax that you have paid in the last four years.
Your claim will not affect your visa or your ability to live/work in the UK. It will also not affect any other benefits such as working tax credits, child tax credits, JSA, and ESA.
No. This is a matter between the taxpayer and the tax office only.
Approximately 8 to 12 weeks. Any requests for additional information from the Tax Office may increase the processing time.
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